Hi! I'm a Mike Dunn

My Mission is to help non-college-bound students. After working for a Fortune 50 company for over 20 years on major accounts, my CSRs and I kept our huge customers happy and their customers happy. As being the account lead on all of these government, K-12, higher ed, and commmerical accounts, I knew of most things that did go well. However, i knew of ALL things that did not go well. That ment my CSRs and I had to come up with a customer "recovery plan" to fix the problem fast. What that means to you is that I improved my CSR training best practices a little bit every day for 20 years. The "Customer Service Representative Certificate" is the best of the best practices for 20 years of fine-tuned corporate experience, I'm qualified to help you since I know what makes a CSR good and what makes a CSR great. I CAN help you get a job as an inbound CSR (plus, I will send you job leads), and help you do better once you get on the job. Better yet, you will what steps you need to do to work on getting promoted from the CSR job to the next job. I KNOW help you and you will be FAR more prepared than your peers that have not had this training.